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Outlook 2011 for Mac error sync error 19752.
Previous | Next by rich 04 December, 2010 - 11:13 AM

I fixed something that was quite annoying, and I thought I would post it here so that google can add it to earth's meta knowledge.

Could not synchronize record

Property update did not succeed.

Error -19752

The client is Outlook 2011 for Mac connecting to an Exchange 2011 sp1 server via EWS. When trying to fix this I noted several others reporting the same error with Entourage 2008 sp2 on EWS (Exchange Web Services) connections as well as Outlook 2011.

I had frequent iterations (several hundred every mail sync attempt) of sync error 19752 in Outlook 2011. This error would specify particular messages by subject as being problematic, however spot checking several of the referenced messages, they appeared to be present with all content. Outlook 2011 would take a great deal of time (and bandwidth) attempting these large syncs with every new message or even states change (marking one message as read). Utilizing this mailbox from OWA or a Windows XP machine with Outlook 2010 via RPC over HTTPS yielded zero problems.

I ran a new to Exchange 2010 SP1 command-let on the mailbox server:
New-MailboxRepairRequest -Mailbox -CorruptionType SearchFolder, AggregateCounts, ProvisionedFolder, FolderView
After this ran successfully the problem has gone away, so I am guessing the problem was due to mail item corruption of some sort.

Of note, possibly related, possibly not, a majority of the mail content in the box was recently imported via Apple Mail. I connected to my previous service via IMAP and dragged and dropped mail items to their new folders in Exchange.

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