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losers really don't know
Previous | Next by adrienne 12 June, 2003 - 6:50 AM

6/12/2003 >> rich

I went to a customer service conference once that touched on this slightly. It defined peoples expertise on things in four categories.

1. You don’t know what you don’t know
2. You don’t know what you know
3. You know what you don’t know
4. and You know what you know

Their case was that often a person in category 4 and 1 have a hard time communicating with each other, so you do not always want a top geek to be in tech support. You want the top geek to have a layer of semi geeks between him and the customer. It makes a lot of sense and besides the higher pay that the experts demand this is why many IT departments are setup this way.

6/13/2003 >> Casey

These authors are really funny...

success and satisfaction depend on knowledge, wisdom, or savvy in knowing which rules to follow and which strategies to pursue. This is true not only for committing crimes, but also for many tasks in the social and intellectual domains, such as promoting effective leadership, raising children, constructing a solid logical argument, or designing a rigorous psychological study.

6/17/2003 >> ben

you went to a customer service conference?

if you went for yourself, add another 10% on to your geek score, instamatically, hehehe

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